Concierge Services

About the Program

The OmniUpdate Concierge Program (OCP) provides services to OmniUpdate customers that are beyond the scope of the OU Campus™ content management system (CMS). These services are provided as well-defined deliverables and are offered through our extensive partner network.

The OCP is designed to offer extended services for many of your web and digital marketing needs. We want to make it easy to acquire complementary services you may need to manage your website and minimize your pain points as they arise.

Program Services

Services offered by our partners as part of the OCP are grouped into the categories below. Check out each category to see the available services.

Accessibility

Ensure your site is compliant and meets accessibility guidelines with services such as HTML validation and WCAG 2.0 Level AA validation.

Accessibility services are available through the following partners:

» Donoughe Design
» Stamats

Analytics

Partner services may include an analytics audit, analytics and/or webmaster tools setup and implementation, consulting, and measurement plan recommendations.

Analytics services are available through the following partners:

» BarkleyREI
» Donoughe Design
» Higher Education Marketing
» hodgsonConsulting
» mStoner
» 
NewCity
» Ruffalo Noel Levitz

Branding

An effective branding strategy helps give you a competitive edge. Let the experts help you define your brand and attract the right audiences.

Branding services are available through the following partners:

» NewCity

Content Strategy

Let the experts help you craft your story and attract the right audiences. Partner services include persona development, as well as workshops for content training and brand messaging.

Content Strategy services are available through the following partners:

» Higher Education Marketing
» hodgsonConsulting
» mStoner
» 
NewCity
» Stamats
» VisionPoint Marketing

Custom Development

Select an OmniUpdate partner to develop and/or implement custom or derivative projects for use in OU Campus, such as templates, New Page Wizards, gadgets, and more.

Custom Development services are available through the following partners:

» BarkleyREI
» VisionPoint Marketing

Digital Marketing

Let an OmniUpdate partner assess your institution’s digital marketing strategies and make recommendations based on your needs. Services may include a paid search audit or setup, social media measurement plan, marketing automation plan, brand strategy, and more.

Digital Marketing services are available through the following partners:

» BarkleyREI
» Donoughe Design
» Higher Education Marketing
» 
NewCity
» Ruffalo Noel Levitz
» Stamats

Governance

Take control of your website through web governance. Work with one of our partners to establish strategy, policy, standards, training, organizational alignment, resource allocation, and more.

Governance services are available through the following partners:

» Donoughe Design
» mStoner
» VisionPoint Marketing

Information Architecture

Partner services include analyzing your site’s user behavior and analytics assessment, resulting in recommendations to your site’s structure, nomenclature, and resource groupings.

Information Architecture services are available through the following partners:

» hodgsonConsulting
» Kanner Kreative
» mStoner
» Ruffalo Noel Levitz

Usability

An OmniUpdate partner will conduct a usability audit by studying user behavior and interface engagement on your site, and will present the findings and make recommendations for improvement.

Usability services are available through the following partners:

» BarkleyREI
» Donoughe Design
» 
hodgsonConsulting
» Kanner Kreative
» mStoner
» 
NewCity
» VisionPoint Marketing

Website Optimization

Let an OmniUpdate partner perform an SEO audit and provide recommendations on how to improve your site for better optimization.

Website Optimization services are available through the following partners:

» BarkleyREI
» Donoughe Design
» 
hodgsonConsulting
» mStoner
» 
NewCity
» Ruffalo Noel Levitz
» VisionPoint Marketing

OmniUpdate will continually assess this program and any partner providers to determine if we are providing the right mix of services. If you have a need and don’t see it listed as an offering, please let us know. And, if you are working with a service provider that you would like to recommend be added to our program, we’re open to that, too. All recommendations and comments can be sent to concierge@omniupdate.com.